Effective Date: 01/01/2025
Company Name: AxonTrail Solutions ( “we”, “us”, or “our”)
Website: https://www.axontrail.com
1. Introduction
AxonTrail Solutions is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services, in full compliance with:
- General Data Protection Regulation (GDPR) – European Union
- California Consumer Privacy Act (CCPA/CPRA) – USA
- Digital Personal Data Protection Act (DPDP Act, 2023) – India
By accessing or using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect two types of data (Privacy Policy) :
A. Personal Information
- Name
- Email address
- Contact number
- IP address
- Location data
- Company name
- Job title
- Billing, shipping, or transaction details
- Any other information voluntarily submitted via forms or emails
B. Non-Personal Information
- Browser and device information
- Pages visited
- Time spent on pages
- Referrer URLs
- Website usage patterns via cookies or analytics tools
Privacy Policy: We do not collect sensitive personal data such as biometric, health, or financial records unless explicitly required for services and with your consent.
3. How We Collect Information
Information is collected when (Privacy Policy):
- You fill out forms (contact, quotes, newsletter, feedback, etc.)
- You interact with us by email, phone, or chat
- You use or access our website (via cookies or analytics tools)
- You use our services or make payments
4. Purpose of Data Collection
Your data is collected and processed strictly for the following lawful purposes (Privacy Policy):
- To provide and improve our services
- To respond to your inquiries or customer support requests
- To send important updates or service-related communications
- To personalize user experience and content
- To fulfil contractual or legal obligations
- To detect and prevent fraud, abuse, or security breaches
- For billing, invoicing, or tax-related requirements
We never sell your personal data.
5. Legal Basis for Processing
For EU (GDPR) & India (DPDP) Users:
We rely on the following legal grounds:
- Consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interest (e.g., business improvement)
For California (CCPA/CPRA) Users:
You have the right to:
- Know what personal data we collect
- Request deletion
- Opt-out of data sharing (we do not sell your data)
- Not be discriminated against for exercising your rights
6. Data Sharing and Disclosure
We may share your information with:
- Trusted third-party vendors (e.g., hosting, analytics, payment processors)
- Legal or regulatory bodies, if required under law
- Our legal, financial, or IT advisors, under confidentiality agreements
All vendors and partners are contractually obligated to protect your data per applicable laws.
We do not:
- Sell personal data
- Share data for advertising without your consent
- Use data in ways unrelated to the purposes listed here
7. Data Security
We follow industry best practices and implement strong security measures, including:
- SSL encryption
- Firewalls and intrusion detection
- Access controls
- Secure data storage
- Regular audits and compliance checks
However, no system is completely immune. By using our services, you acknowledge and accept residual risks inherent to data transmission online.
8. Data Retention
We retain your data:
- As long as needed to fulfil the original purpose
- As required by law (e.g., tax or contractual obligations)
- Until you withdraw your consent (where applicable)
After the retention period, your data is safely deleted or anonymized.
9. International Transfers
Your data may be transferred to and processed in countries outside your own. In such cases, we ensure:
- Adequate data protection measures are in place
- Standard contractual clauses (GDPR) are followed
- All transfers comply with applicable data transfer laws
10. Cookies & Tracking Technologies
We use cookies and third-party tools (like Google Analytics) for:
- Site analytics
- Performance improvements
- Remembering user preferences
By continuing to use our site, you agree to our use of cookies. You can manage your preferences through browser settings or cookie banners.
11. Your Data Rights
Depending on your location, you have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent
- Object to processing
- Export (data portability)
- File a complaint with your local Data Protection Authority
📩 To exercise your rights, email: privacy@axontrail.com
12. Children’s Privacy Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect data from minors. If discovered, such data will be immediately deleted.
13. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their content or privacy policy practices. We recommend reviewing their privacy policies separately.
14. Changes to This Privacy Policy
We reserve the right to update this privacy policy from time to time. Changes will be posted with the updated effective date at the top. Your continued use of the site signifies your acceptance of any updates.
15. Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, contact:
AxonTrail Solutions
📧 Email: privacy@axontrail.com
📞 Phone: +91-7074824420
📍 Address: Howrah, West Bengal, India